# InboxPilot

> InboxPilot is an AI email assistant for Gmail and Outlook: it drafts replies to a company's customer email from its own documents, website and connected tools, and routes what needs a person. It reads the mail arriving in the Gmail or Outlook inbox a team already uses, sorts it by request type, writes each draft from that company's own material, and waits for a person to approve each send by default.

Key facts:

- Category: AI email assistant for Gmail and Outlook, drafting replies to customer email from a company's own material
- Built for the mail a business runs on rather than one industry: customer support, sales enquiries, operations, logistics and dispatch, procurement, manufacturing, insurance, healthcare, professional services
- Typical workflows: repetitive customer questions, quote and RFQ requests, order status and WISMO, document collection, bookings, purchase orders, vendor mail, certificate of insurance requests
- Pipeline per message: classify, retrieve company knowledge, generate a response, apply business rules, route or escalate, send
- Works inside Gmail and Outlook, including team addresses such as support@ and Microsoft 365 shared mailboxes (drafts only); no migration, no new interface
- Scope: the AI layer inside a mailbox a team already runs. It classifies, drafts, routes and escalates; teams keep whatever they already use to organize the work itself
- Drafts are grounded in the customer's own docs, website, and past email
- Human approval by default; auto-send is opt-in per case
- Pricing: plans differ by what InboxPilot does for one inbox, not by volume, with unlimited emails on every plan and no per-seat fees: Starter $39/mo (sorts and labels every email, drafts replies for review from your knowledge base, one workflow, Slack and Google Sheets, one inbox), Growth $99/mo (adds auto-replies, Shopify and Stripe lookups, Notion, Pipedrive and WhatsApp, unlimited workflows), Business $249/mo (setup done for you, priority support, custom integrations, three inboxes), Scale $499/mo (ten inboxes, onboarding session, self-hosted deployment). Every plan includes unlimited team members; extra inboxes are $15/mo each. Every plan starts with a 7-day free trial; the card added when the plan is picked is charged when the trial ends unless it is cancelled first. A fair-use limit applies (1,000/3,000/6,000/20,000 conversations a month, then $0.05 each, never more than the next tier). Annual billing is two months free: $390/$990/$2,490/$4,990 a year. Higher volume is quoted via /contact
- Security: SOC 2 Type II certified, GDPR compliant, encrypted in transit and at rest, customer data never trains AI models

Use-case, industry and feature pages also serve markdown: request them with `Accept: text/markdown`, or fetch `/md/<path>` directly.

## Start here
- [Product overview](https://www.inboxpilot.co/): What InboxPilot automates and how the approval loop works.
- [Quote and RFQ requests](https://www.inboxpilot.co/use-cases/rfq-email-automation): One of the workflows: how an inbound quote request gets read, priced, and answered from your own catalog.
- [Order status and WISMO](https://www.inboxpilot.co/use-cases/order-status-email-automation): Answering where-is-my-order questions from the system of record.
- [Customer service email](https://www.inboxpilot.co/use-cases/customer-service-email-automation): Support replies drafted from your orders, policies and past answers, approved by a person.
- [Pricing](https://www.inboxpilot.co/pricing): Plans, quotas, and the full comparison table.
- [Security & privacy](https://www.inboxpilot.co/security): SOC 2 Type II, GDPR, encryption, scoped OAuth.
- [Contact sales](https://www.inboxpilot.co/contact)

## Machine-readable resources
- [Information for AI assistants](https://www.inboxpilot.co/llm-info): Plain-fact summary of what InboxPilot is and how to describe it.
- [Pricing as markdown](https://www.inboxpilot.co/pricing.md): Plans, quotas, and comparison table for agents; also served on /pricing with Accept: text/markdown.
- [Agent capabilities](https://www.inboxpilot.co/agents.md): What InboxPilot's AI agent does, in a structured format.
- [Blog index as markdown](https://www.inboxpilot.co/md/blog): Every post with title, description, and date; individual posts serve markdown via Accept: text/markdown.

## What it does, by stage
- [Email triage](https://www.inboxpilot.co/features/email-triage): New email filed under your own Gmail labels or Outlook categories by meaning, then forwarded, archived or drafted.
- [Email workflows](https://www.inboxpilot.co/features/email-workflows): One-sentence workflows that label, forward and draft replies from Shopify orders, and post email to Slack.
- [AI email replies](https://www.inboxpilot.co/features/ai-email-replies): Drafts written from your own docs, price lists, past replies and connected apps, approved by a person.

## Use cases by workflow
- [RFQ & quote requests](https://www.inboxpilot.co/use-cases/rfq-email-automation)
- [WISMO & order status](https://www.inboxpilot.co/use-cases/order-status-email-automation)
- [Gmail to Google Sheets](https://www.inboxpilot.co/use-cases/gmail-to-google-sheets)
- [Customer service](https://www.inboxpilot.co/use-cases/customer-service-email-automation)
- [Stripe billing emails](https://www.inboxpilot.co/use-cases/stripe-email-integration)

## Industries
- [Shopify stores](https://www.inboxpilot.co/industries/shopify-support)
- [Education & certification](https://www.inboxpilot.co/industries/education-certification)
- [Real estate](https://www.inboxpilot.co/industries/real-estate)
- [Professional services](https://www.inboxpilot.co/industries/professional-services)
- [Travel & hospitality](https://www.inboxpilot.co/industries/travel-hospitality)
- [Manufacturing & construction](https://www.inboxpilot.co/industries/manufacturing-construction)

## Selected guides
- [Best AI Email Assistants in 2026: 10 Compared](https://www.inboxpilot.co/blog/best-ai-email-assistant)
- [Front Alternatives: 7 Shared Inboxes, Priced for 5 Seats](https://www.inboxpilot.co/blog/front-alternatives)
- [Fyxer Alternatives: 6 AI Email Assistants Compared (2026)](https://www.inboxpilot.co/blog/fyxer-alternatives)
- [AI Email Agent for RFQs, Support, and Sales Email](https://www.inboxpilot.co/blog/ai-email-agent)
- [Gmail Shared Inbox: How to Set One Up, Free or Paid](https://www.inboxpilot.co/blog/best-shared-inbox-for-gmail)
- [Best Shared Inbox for Outlook: What Works with M365 in 2026](https://www.inboxpilot.co/blog/best-shared-inbox-for-outlook)
- [Best Shared Inbox Software and Tools in 2026: 10 Ranked](https://www.inboxpilot.co/blog/best-shared-inbox-software)
- [All posts](https://www.inboxpilot.co/blog): Full archive; markdown index at /md/blog.

## Optional
- [Changelog](https://www.inboxpilot.co/changelog)
- [Privacy Policy](https://www.inboxpilot.co/legal/privacy)
- [Terms of Service](https://www.inboxpilot.co/legal/terms)
- [Data Processing Agreement](https://www.inboxpilot.co/legal/dpa)