Customer email, answered from your own data.
InboxPilot reads every email that lands in Gmail or Outlook and drafts the reply from your price list, your order system and your documents. You review and send.
Works inside Gmail and Outlook, with the tools you already use
Answers the requests your inbox gets, quotes, order status and documents
Build a workflow once, it runs on every email after
Some emails need a rule, not just a reply
Each request goes to the right place
Branch on sender, topic or urgency. Routine requests get answered. The rest go to a named person.
Lives in the inbox you already use, no migration, nothing new to sign into
Inbox
StatusFromRequest
- NewPriya RamanQuote request Can you price 200 units delivered to Lyon?
- DraftedTom WhelanOrder status Has order #5512 shipped yet?
- WaitingAna FerreiraDocument request Sending the signed form over shortly.
- DraftedMarcus BellCOI request We need the certificate before Friday.
- NewKenji SatoBooking request Anything open on the 14th?
- SentDana WhitfieldPurchase order PO 4471 attached for approval.
Answers from your own material, price lists, past quotes, your order system
InboxPilot is AI email automation for Gmail and Outlook: it drafts replies to a company's customer email from its own price lists, order systems and documents, and routes what needs a person.
Docs & PDFs
Your website
Email templates
AI Draft by InboxPilotWritingHi Sarah,
So sorry your order arrived damaged. I’ve approved your $24.99 refund. It’ll be back within 3-5 business days.
Send replyWorks inside
Instructions
You answer for the support team at Acme. Keep replies short and friendly. Quote prices from the 2026 price list only. If the order number is missing, ask for it before anything else.
Signature
Best regards,
Maya, Acme Support
Maya, Acme Support
Knowledge
- Notion
Zendesk- Shopify
- Price list 2026.pdf
Inboxes
- support@acme.co
- orders@acme.co
Guardrails
Never promise a delivery date we do not have. Refunds over $100 go to a person. Do not comment on other suppliers. If the customer is upset, hand the thread over.
Steps
- 1.Find the order or the quote.
- 2.Answer from the price list or the policy.
- 3.Not sure? Hand it to a person.
Built for your industry
Your email is not training data
Your data stays yours
Never used to train public models.
Encrypted end to end
At rest and in transit.
Scoped access
Only the data it needs, nothing more.
SOC 2 Type II certified. GDPR compliant.
Learn more Start with the emails you’re tired of.
Connect Gmail or Outlook and see your first drafts today.
No credit card. Nothing sends without your approval.
© 2026 InboxPilot. All rights reserved.
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